We are a Brazilian call center where you can outsource customer service in Latin America. e: hello@brazildesk.com

Brazil Call Center
& Latin America

Searching for Call Centers in Brazil? Outsource With BrazilDesk & Enjoy Up to 35% Savings!

BrazilDesk is a call center outsourcing company in Brazil, specializing in providing customer service solutions for international companies.

Our Services

  • Languages: Portuguese, Spanish, and English; 
  • Customer support outsourcing Brazil;
  • Tickets, email, phone, social, live chat support, etc; 
  • Help Desk and Service Desk Tier 1 and 2;
  • Contact Center Outsourcing Brazil;
  • 24/7 customer service; 
  • Technical support call center Brazil;
  • Back office services Brazil;
  • Outsourced Customer Success;
  • Support for SaaS companies;
  • BPO Service Provider Brazil;
  • CX outsourcing Brazil;
  • Need tailored solutions? Talk with us!

Complete the form below for a speedy response!

Or email us at hello@brazildesk.com

Brazil Call Center

BrazilDesk: Brazil Customer Service

BrazilDesk is a leading Brazilian call center company that assists international businesses with clients in Latin America or companies that need to reduce costs in customer service.

BrazilDesk was founded in 2014 as a marketing agency.

We initially assisted international clients with needs in Brazil. A few years later, we transitioned into a call center provider in Brazil offering customer services for international firms expanding in South America.

We cater to specific clients with customer service requirements, providing high-quality support in Portuguese, Spanish, and English. 

Our strategic location in Petrópolis, a serene city within the vibrant state of Rio de Janeiro, positions us as a premier choice for companies seeking exceptional customer service solutions in Brazil and beyond. 

BrazilDesk Video Presentation:

Outsourced Customer Services in Brazil

We provide 24×7 outsourced contact center in Brazil via chat, social, email and/or phone. We’re your call center in Brazil!

Technical support outsourcing Brazil

We offer both Level 1 and Level 2 support, also known as Tier 1 and Tier 2. Level 2 support involves a comprehensive understanding of the technology requiring assistance, coupled with proficiency in troubleshooting. The training process for Level 2 support may take slightly longer compared to Level 1.

Back Office Services

Our Back office services in Brazil focus on enhancing internal efficiency in areas like HR, finance, and IT. Many companies expanded into Brazil, discovering its potential for cost-effective operations. Our approach streamlines your back office tasks, allowing you to concentrate on core activities. Outsource with us to optimize your internal processes.

A BrazilDesk's Banner With Happy Customer Agents

How BrazilDesk Can Help Your Company

At BrazilDesk, we pride ourselves on offering a suite of call center services that are distinctly unique and tailored to meet the diverse needs of modern businesses.

Here’s why our services are unparalleled:

Strategic Time Zone Alignment


Our operational base in Brazil aligns closely with U.S. time zones
, facilitating seamless communication and real-time support for North American businesses.

This geographical advantage ensures that our clients can offer their customers timely support, mirroring their operational hours without the challenges often encountered with offshore call centers.

Local Expertise with Global Reach

As a Brazilian call center outsourcing company, and unlike many call centers that operate from various countries, BrazilDesk is deeply rooted in Brazilian culture, offering genuine local expertise.

Our team comprises proficient English speakers as well as native Portuguese and Spanish-speaking agents, enabling us to bridge the gap between global businesses and the local Brazilian market.

Diverse Industry Expertise

BrazilDesk serves a wide array of industries, each with its unique customer service demands. From SaaS companies and e-commerce platforms to the travel and iGaming industries, as well as app developers and other businesses seeking to establish or expand their presence in Brazil, we offer customized support solutions that cater to the specific needs of these sectors.

Our deep understanding of these industries allows us to provide not just customer service outsourcing in Brazil, but a strategic partnership that drives growth and customer success.

Cost-Effective English Support

For English-speaking countries looking to optimize their customer support expenditure without compromising on quality, BrazilDesk offers an attractive proposition.

Our English-speaking agents are not only proficient in the language but also in understanding the cultural nuances of English-speaking customers, ensuring that your clients receive empathetic and effective support.

Mastery of Customer Service Technologies

At BrazilDesk, we understand that the backbone of efficient customer service is not just skilled agents but also the technology that powers your support ecosystem.

Our team is proficient in leading customer service technologies, including Freshdesk, Zendesk, HubSpot, and Jira, among others. We invest in regular internal training to ensure our agents are adept at leveraging these tools to their full potential, enabling us to integrate seamlessly with our clients’ existing systems and workflows.

Commitment to Excellence

Our commitment to providing unparalleled customer support is reflected in every aspect of our operations. From our strategic location and industry expertise to our technological proficiency and dedication to continuous improvement, BrazilDesk is uniquely positioned to help your business succeed in Brazil and beyond. 

Technical Support Outsourcing Brazil


BrazilDesk provides specialized technical support outsourcing services in Brazil, catering to companies seeking reliable Level 1 and Level 2 support.

The technical support call center in Brazil is equipped with a team that has a comprehensive understanding of technology and proficiency in troubleshooting, ensuring high-quality assistance for your customers.

This service is ideal for businesses looking to offer 24/7 support without the hassle of managing it in-house, thus simplifying processes and focusing on growth.

Customer Experience Outsourcing Brazil


At BrazilDesk, customer experience (CX) outsourcing in Brazil is designed to help businesses enhance their customer service quality while reducing operational costs.

Whether it’s through chat, social media, email, or phone, outsourcing your CX needs to BrazilDesk allows you to provide 24×7 support, catering to the dynamic needs of your customers.

brazil bpo

BPO Service Provider Brazil


BrazilDesk stands out as a premier BPO service provider in Brazil, offering comprehensive business process outsourcing solutions tailored to meet the needs of international companies.

With a focus on customer service, technical support, and back office services, BrazilDesk ensures that businesses can leverage the vast market potential in Brazil and Latin America efficiently.

By outsourcing with BrazilDesk, companies enjoy up to 35% savings, benefiting from the strategic location in Petrópolis, Rio de Janeiro, which aligns closely with U.S. time zones for seamless communication and support.

F.A.Q

The minimum number of agents required to start is one agent. This ensures that there is always someone available to assist with customer inquiries during regular business hours.

However, for 24/7 support, a minimum of 5 agents is required.

The maximum number of agents is flexible and is determined by the contract agreement between BrazilDesk and the client.

We recommend starting with a small team and then increasing the number of agents as needed to meet the specific needs of your business.

When deciding to constract our online customer support services, we go through a trial period of two to three months, which includes implementation, learning about your company, and service delivery in practice.

It’s a good period for us to get to know each other and see how this work will function. After that, we ask you to sign a six-month contract.

This contract ensures the stability of our service and the workers we will hire and train to serve your company.

But don’t worry, our contract is always flexible, aiming to benefit both sides.

The implementation process typically takes between 2-4 weeks, depending on the complexity of your specific needs and requirements. However, we may have a team ready to work for you immediately.

We take the time to thoroughly understand your business, hire the best-qualified agents, and put everything in place to ensure a smooth and efficient implementation process. The exact time frame may vary but we will keep you updated throughout the process.

In Brazil, we speak Portuguese, so with this language, it’s easier. We also have many immigrants, mainly from Argentina (Spanish-speaking natives), living in Rio de Janeiro, who speak Portuguese and usually English. We have great talents in all three languages. You can ask us for an audio of some of them to get to know and better assess.

Typically, SaaS companies looking to outsource online consumer service for some service/application. Online gaming and betting companies, other technology companies. Travel services companies, fintechs, among other companies with their main service being provided virtually.

Yes! If you are looking for a call center with a more affordable value, but still with good service in English, we are the perfect solution. As mentioned above, our time zone and the qualification of our workers are great advantages when outsourcing call center services in Latin America.

We are familiar with the most popular CRM tools as well as customer service platforms like Zendesk, FreshDesk, Jira, HubSpot, Salesforce, among others.

However, we are willing to integrate your system if you have one and also to learn to use new tools.

Yes! A notable success story was our partnership with Airbnb in 2020. Airbnb had all its customer support based in Portugal, which was causing a linguistic issue in phone service: many Brazilians have some difficulty understanding Portuguese from Portugal clearly.

It’s the same language, but a slight accent when spoken over the phone and a bit faster was causing many: – “Sorry, what did you say?”, “Could you repeat that, please?”. Airbnb also noticed the need to provide a more local and closer service to Brazilians.

Thus, they contacted us, and we established a one-year partnership until they set up their own Brazilian team. Helping them during this period was great for both sides. We managed to relieve the high demand for service they had and learned a lot from them.

Q: How does BrazilDesk ensure the security of my customers’ data?

A: At BrazilDesk, we prioritize the security of your customers’ data. We have implemented robust security measures, including secure remote access, encryption, access controls, and regular monitoring to protect data integrity and confidentiality.

Q: How do your remote agents access customer data securely?

A: Our remote agents use a secure virtual private network (VPN) to establish an encrypted connection between their workstations and our call center network. This ensures that all customer data transmitted between the agents and our systems is protected from unauthorized access.

Q: What additional measures are in place to protect customer data?

A: We follow industry best practices to enhance data security. Our additional measures include enforcing multi-factor authentication (MFA) for agent access, encrypting sensitive customer data during transmission and storage, and implementing secure workstations with strong passwords, regular updates, and robust antivirus/anti-malware software.

Q: How do you control access to customer data?

A: We strictly adhere to the principle of least privilege, granting our agents access only to the systems, tools, and data necessary for their roles. We conduct regular reviews to revoke any unnecessary access rights, minimizing the risk of unauthorized data access.

Q: How do you ensure compliance with data protection regulations?

A: We prioritize compliance with data protection regulations, such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Our policies and practices are designed to align with these regulations, ensuring the protection of your customers’ data and privacy.

Q: Do you monitor and audit your systems for security?

A: Absolutely. We have robust monitoring systems in place to detect any unauthorized access attempts or suspicious activities. Regular auditing of our systems and logs helps us identify and address potential security gaps or breaches promptly, minimizing risks.

Q: How do you handle third-party vendors and software solutions?

A: We perform thorough security assessments of our third-party vendors and software solutions. This ensures that they maintain appropriate security measures to protect customer data, including strong data handling practices and compliance with relevant regulations.

Q: Do your agents receive security training?

A: Yes, we prioritize the continuous training and education of our agents regarding data security. Our comprehensive security training emphasizes the importance of data protection, privacy regulations, and best practices for handling customer information. Regular reinforcement of this training ensures that security remains a top priority for our team.

Q: How do you respond to data breaches?

A: In the event of a data breach, we have a comprehensive response plan in place. This includes immediate reporting of the breach to the relevant authorities, taking prompt action to contain and minimize the impact, and providing support and assistance to affected customers.

At BrazilDesk, we understand the importance of maintaining continuity of service for our clients. That’s why we have implemented a robust business continuity process to ensure that our agents are always able to provide support to our clients, even in the event of unforeseen disruptions.

One of the key components of our continuity process is our commitment to providing our agents with duplicate equipment. For example, each agent is provided with two headsets, in the event that one is lost, malfunctioning or otherwise unavailable. This ensures that there is always a backup available and minimizes any potential interruptions in service.

In addition, we also provide our agents with a mobile chip with 4G internet, which can be used as a backup in case of any issues with their home internet. This ensures that our agents can continue to provide support even in the event of an internet outage.

Furthermore, We regularly train our agents on how to provide support using other devices such as smartphones or tablets in case their computers can’t be used. This further ensures that our agents are well-equipped to handle any potential disruptions and can continue to provide our clients with the high-quality support they expect from BrazilDesk.

At BrazilDesk, we understand the importance of having dedicated and experienced leadership to manage our team of agents. That’s why when a business hires our services and requests more than 4 agents, we hire an additional team manager to work as a bridge between our agents and the hiring company. This ensures that there is always a point of contact available to address any concerns or issues that may arise during the course of our services.

The team manager’s role includes overseeing the daily operations, monitoring agents performance and providing feedback, answering questions and concerns of the hiring company, and ensuring that our services are in line with the company’s expectations. Having a dedicated team manager in place allows us to provide a high-quality and personalized service to our clients and helps to build a strong working relationship between BrazilDesk and the hiring company.

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